1. What are cookies?
A cookie is a small text file containing small amounts of information, which is placed by a website onto a computer or device.
Cookies are designed to assist a computer or device to remember something the user has done within that website e.g. remembering which buttons have been clicked.
We use this information to improve our website to offer the best experience for you. Our website also employs cookies and similar technologies placed by our carefully selected third-party partners.
3. Types of cookies
Cookies are available in two different formats:
First-party cookies are those set by a website that is being visited by the user.
Third-party cookies are cookies that are set by a party other than that of the website being visited by the user. If a user visits a website and another entity sets a cookie through that website this would be a third-party cookie.
Our website uses the following types of cookies:
Strictly necessary cookies: These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services like enabling appropriate content based on your type of computer or device cannot be provided.
Performance cookies: These cookies collect information about how visitors use the website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the website works.
Functionality cookies: These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Social media cookies: These cookies are used when you share information using a social media sharing button on the website. The social network will record that you have done this. This information may be linked to targeting/advertising activities.
Targeting/advertising cookies: These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. They are usually placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to website functionalities. Our marketing cookies also allow you to participate in customer surveys, giving you a chance to provide us with feedback and allowing us to further improve your online experience.
4. Definitions of cookies
These cookies only last for the duration of your visit to our website. We use session cookies to help improve your experience with us and to support key activities that you want to undertake on our website. An example of this is in our website booking summary, where session cookies are used to retain the detail of resources you have chosen to book until you are ready to complete the full booking. These cookies are administered by us and none of your data is stored or retained after you have left our website.
These cookies are uploaded onto your computer/device and remain in place until they expire or you choose to delete them. These cookies are used for instance to measure your engagement with our website. They allow us change and develop our website to improve your experience with us. We may use this data to send you content around areas of interest to you. Our marketing cookies also allow you to participate in customer surveys, giving you a chance to provide us with feedback and allowing us to further improve your online experience.
5. Do I have to accept cookies?
To make full use of the TEN Henderson Street website experience, cookies need to be enabled on your browser; certain features will not work if you reject cookies. Cookies are used to offer a personalised experience when browsing the website.
If you choose not to allow cookies you will still be able to browse the website but your experience will not be as beneficial as if you have cookies enabled. Without persistent cookies (see definition above)you will not be able to book a TEN Henderson Street resource or manage any existing bookings as cookies are required for these processes to be completed.
The main benefit of accepting cookies is that they allow us to improve your experience at TEN Henderson Street by remembering information about you, so we can personalise the experience.
Are cookies used on web, mobile, tablet and apps?
Yes, cookies, or other data storing devices are used on all of our digital channels (web, mobile, tablet and apps).
TEN Henderson Street on social networks
6. Managing your cookies
To make full use of the TEN Henderson Street website experience, cookies need to be enabled on your application; certain features will not work if you reject cookies. Cookies are used to offer a personalised experience when browsing the website.
If you choose not to allow, or to restrict cookies, you will still be able to browse the website but your experience will not be as beneficial as if you have cookies enabled. The main benefit of accepting cookies is that they allow us to improve your experience at TEN Henderson Street by remembering information about you, so we can personalise the experience.
In any case, you have different options to manage the cookies on your computer or device. You can change your application settings to prevent cookies from being accepted, or, depending on which application you are using, you might be able to receive an alert when a website is trying to place one on your computer or device.
Your application’s ‘help’ menu should tell you how to block cookies or change your cookie settings. How you adjust your application will depend on the application you are using.
You can delete/restrict cookies stored in your computer or device by using a function in your application. Whilst this does not mean you won’t receive cookies in the future, it gives you freedom to delete/restrict your cookies after you have been online. This function is often known as ‘clearing cookies’.
Clearing your cookies on one application of one computer or device does not automatically clear them on another. You need to clear all applications on all channels independently.
You can find some helpful information about cookies on www.aboutcookies.org