Privacy Policy

1. General

TEN Henderson Street respects the right to privacy of every individual who visits our site. This privacy policy explains how we use any personal information we collect about you, and your rights to access and correct the personal information we hold about you.

2. What personal information do we collect and how we will use it?

We may collect the following information about you:

Contact details including name, email addresses, contact telephone numbers;
Transaction information, including payment and reservation and booking details;
Purchase history and the date(s) of your bookings;
Demographic information;
Customer communication preferences;
Customer feedback; and
Computer or device information (e.g. your IP address and operating system).

We may use your information for the following purposes:

Administration and management of bookings;
Processing transactions;
Administration of our website;
Sending you communications about our products and services that we think may be of interest to you. We may also send you service information communications (e.g. booking confirmation);
Website and consumer analysis and reporting; and
Correspondence between us.

3. Sharing your personal information with third parties

We may disclose your personal information to (in so far this is in line with applicable local data protection laws):

A buyer in the event that we or any of our assets are acquired by a third party (as your information may be one of the transferring assets); and/or
Any third party where we are under a legal duty to do so, or in order to enforce or protect any of our rights, property or safety (or those of our customers). This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Where personal information is processed on our behalf by third parties (such as for the purposes of processing your booking), we put measures in place to keep your information secure.

Our website may contain links to other websites, mobile sites and apps. This privacy policy only applies to our channels. When you link to other websites, mobile sites or apps we are not responsible or liable for them. You should read the privacy policies for those linked sites or apps before you submit any personal information to them.

4. Cookies

Our website use cookies, which are small text files that contain small amounts of information that a website can send to, and store on, your computer or device through your browser. Cookies may be used by us to provide you with, for example, customised information from our website to make it more user-friendly.

For further details about the cookies on our website, please see our cookie policy.

By using our website, you agree to our privacy and cookie policies and consent to the use of cookies and similar technologies by us and our carefully selected third party partners as described in these policies. If you do not agree to such use, please see our cookie policy for details on how to adjust your settings.

5. Security

TEN Henderson Street takes the security of any personal information we hold very seriously.

Where necessary, and in common with other websites and apps, we use SSL (Secure Sockets Layer) encryption to ensure that personal information provided to us is not visible to anybody else when in transit between your computer and our servers. You can tell when SSL is in use by the presence of a small "padlock" symbol in the status bar of your web browser.

In addition, our web servers are housed behind a secure firewall that prevents access to our databases by unauthorised users. All of our servers are housed in a secure environment with high levels of physical security.

However, the transmission of information via the internet is not completely secure. We cannot guarantee the security of your data transmitted to our site: any transmission is at your risk. Once we have received your information, we will handle it in accordance with our usual practices.

Where you have chosen a password that enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

6. Direct marketing

We may like to keep you informed of TEN Henderson Street news and offers by post, phone, email, text and other electronic means.

If you have agreed to receive such marketing communications you may opt out or change your marketing preferences at any time by contacting us.

7. Access to and amending your personal information

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove personal information you think is inaccurate by contacting us.

You also have the right to request a copy of the personal information that we hold about you. To do so, please contact us. We may make a small charge for this service.

8. Changes to our Privacy Policy

We keep our privacy policy under regular review and we will place any updates on our website.